The staff was lovely, kind, informative, patient, and caring. I had an annual exam (no big deal) and an IUD inserted. Marina Kuperman was patient with me and answered my questions thoroughly and helped me decide between a copper IUD and a hormonal one. I very much appreciate that she was completely honest with me when I asked if the insertion would hurt. Without hesitation, she bluntly replied, "YES." That said, I still wasn't prepared for just how truly awful the pain would be. The following isn't a review or commentary on the care I was provided, because that was great, but simply a recounting of my experience having an IUD inserted. What I had read prior to the procedure said that most women experienced "mild to moderate discomfort." That's completely absurd. Perhaps I have a low pain threshold, but I have had chronic migraines for 20 years and I found this to be excruciating. I bit my hand and screamed during the insertion. I somehow made it home to lie on my cold bathroom floor, moaning and sobbing. The cramping was awful for several hours. I knocked myself out with medication and was still in pain that evening. The next day I was okay, but my goodness, if anyone tells you "it's not that bad," they're either superhuman or lying. It is that bad. It's worse. When this IUD runs its course and is removed in 5 years, I don't think I'll have it in me to do it again. All that said, it's a lovely office with a caring and patient staff (my nurse hugged me afterwards) that I will return to for gynecological needs.